Terms & Conditions
Last Updated: September 2026
Welcome to Palmira Dates.
These Terms & Conditions govern your access to and use of palmiradates.com, including browsing the website, creating an account, placing orders, making payments, arranging delivery, and using any related services provided by Palmira Dates.
By using this website or placing an order, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use the website or place an order.
1. About Palmira Dates
Palmira Dates is an online platform based in Cairo, Egypt, specializing in premium Egyptian Medjool dates and serving customers worldwide.
Customers may order directly online, from a single carton to larger commercial quantities.
For large wholesale, pallet, sea freight, truck, or container shipments, customers may contact us directly to request special pricing, volume discounts, and customized shipping arrangements.
Contact Email: sales@palmiradates.com
2. Website Use
You may use this website only for lawful purposes.
You agree not to:
Use the website for fraudulent or illegal activities
Attempt to gain unauthorized access to our systems
Interfere with website security or functionality
Submit false information
Place fraudulent orders
Use another person’s account without permission
Copy or misuse website content without authorization
Introduce malware, viruses, or harmful code
We reserve the right to suspend or restrict access where misuse, fraud, abuse, or security risks are suspected.
3. Product Information
Palmira Dates makes reasonable efforts to ensure that product descriptions, images, grades, sizes, packaging information, and other details shown on the website are accurate.
However, Medjool dates are a natural agricultural product, and reasonable variation may occur in:
Size
Shape
Color
Texture
Moisture
Skin separation
Natural appearance
Images are intended to represent the products as accurately as possible, but actual products may vary slightly due to natural characteristics, packaging updates, screen display settings, or photography.
4. Product Availability
All products are subject to availability.
We reserve the right to:
Limit quantities
Temporarily suspend sales
Remove products
Change packaging
Change available grades or sizes
Refuse or cancel an order where stock is unavailable
If a product becomes unavailable after payment, we will contact you and arrange an appropriate solution, which may include replacement, alternative products, store credit, or refund.
5. Prices
Prices displayed on the website may vary according to:
Customer country
Pricing zone
Product grade
Product size
Packaging
Order quantity
Shipping destination
Promotions or discounts
Unless otherwise stated, prices are displayed in the currency shown on the website at the time of ordering.
Palmira Dates may update prices at any time.
The price applicable to an order is generally the price displayed and confirmed at checkout when the order is placed.
Obvious pricing errors do not create an obligation for Palmira Dates to supply products at an incorrect price.
If a material pricing error is discovered after an order is placed, we may contact you to confirm the correct price or cancel and refund the affected order.
6. Country-Based Pricing
Palmira Dates may offer different prices for different countries or geographic zones.
Country-based pricing may reflect differences in:
Shipping costs
Logistics
Market conditions
Packaging requirements
Taxes
Duties
Distribution costs
Promotional arrangements
The applicable price may be determined by your selected country, delivery address, detected location, or checkout information.
7. Orders
Placing an order through the website constitutes an offer to purchase the selected products.
An order is not considered finally accepted until:
Payment has been successfully authorized where applicable, and
Palmira Dates confirms or begins processing the order
We reserve the right to refuse or cancel orders where there is:
Suspected fraud
Incorrect pricing
Stock unavailability
Payment failure
Invalid customer information
Shipping restrictions
Import restrictions
Unusual or commercially unreasonable activity
If we cancel a paid order, any applicable refund will be processed according to our Refund & Returns Policy.
8. Order Accuracy
Customers are responsible for reviewing all order details before payment.
Please check:
Product
Grade
Size
Quantity
Packaging
Shipping country
Delivery address
Phone number
Email address
Palmira Dates may not be responsible for additional costs or failed delivery caused by incorrect information supplied by the customer.
9. Customer Accounts
Customers may create an account on Palmira Dates.
You are responsible for:
Keeping your login credentials confidential
Using a secure password
Providing accurate information
Updating your details when necessary
Not allowing unauthorized persons to use your account
You are responsible for activity conducted through your account unless unauthorized access was caused by a security failure attributable to Palmira Dates.
We may suspend or close accounts associated with fraud, abuse, prohibited activity, or repeated violations of these Terms.
10. Payment
Payment must be made using one of the methods available at checkout.
Payments may be processed through third-party payment providers, including SpaceRemit, or other payment providers made available by Palmira Dates.
Your order may not be processed until payment is successfully authorized or received.
Palmira Dates does not generally store full payment card details where payments are handled by independent payment processors.
Payment providers may apply their own terms, privacy policies, fraud checks, and security procedures.
11. Payment Authorization and Fraud Prevention
For security reasons, orders may be subject to verification.
We may request additional information where reasonably necessary to:
Verify identity
Confirm payment
Prevent fraud
Confirm delivery information
Comply with financial or legal requirements
We reserve the right to delay, reject, or cancel orders that fail verification.
12. Shipping and Delivery
Palmira Dates provides international shipping to customers worldwide, subject to destination availability, carrier coverage, customs requirements, and applicable law.
Shipping options may include:
Air freight
Express delivery
Door-to-door delivery
Sea freight
LCL shipments
Full container shipments
Truck delivery to Gulf countries
Available shipping methods depend on destination and order size.
13. Estimated Delivery Times
Estimated delivery times are provided for guidance only.
Typical estimated delivery times may include:
Europe, Africa, Asia, USA, Canada, Australia and many other destinations: approximately 5–7 days
Gulf countries: approximately 3–5 days
These estimates may apply to eligible air or door-to-door shipments.
Sea freight, truck, pallet, container, and other bulk shipments have separate transit times depending on the destination and shipping arrangement.
Delivery times are not guaranteed unless expressly agreed in writing.
14. Delivery Delays
Delivery may be affected by circumstances outside our reasonable control, including:
Customs clearance
Government inspections
Carrier delays
Weather
Flight cancellations
Public holidays
Port congestion
Strikes
Security events
Natural disasters
Incorrect delivery information
Import restrictions
Palmira Dates will provide reasonable assistance in tracking and resolving delayed shipments but cannot guarantee carrier or customs processing times.
15. Door-to-Door Delivery
Where available, Palmira Dates may arrange door-to-door delivery to:
Residential addresses
Businesses
Warehouses
Retail stores
Distribution centers
Hotels
Restaurants
Other approved delivery locations
Door-to-door availability depends on destination, shipment type, carrier coverage, customs rules, and local regulations.
16. Bulk, Wholesale, Sea Freight and Truck Orders
Customers interested in larger commercial orders are encouraged to contact us before ordering.
Bulk shipments may qualify for:
Wholesale pricing
Volume discounts
Customized quotations
Palletized shipping
Sea freight
LCL
Full containers
Truck delivery to Gulf countries
Bulk order terms may be confirmed separately through:
Quotation
Proforma invoice
Commercial invoice
Purchase agreement
Written email confirmation
Where separately agreed commercial terms conflict with these website terms, the specifically agreed commercial terms may apply to that transaction.
17. Customs, Duties and Import Taxes
International shipments may be subject to:
Customs duties
Import VAT
Sales taxes
Inspection fees
Clearance charges
Brokerage fees
Storage fees
Other government or carrier charges
Unless clearly stated otherwise at checkout or agreed in writing, such destination-country charges may be payable by the customer.
Customers are responsible for checking local import rules before ordering.
18. Import Regulations
Food import regulations differ between countries.
Customers are responsible for ensuring that the products they order may legally be imported into their destination country where this responsibility rests with the importer or recipient.
Palmira Dates may provide reasonable shipping and documentation assistance but cannot guarantee approval by every customs, food safety, agricultural, or regulatory authority worldwide.
19. Failed Customs Clearance
If a shipment is delayed, returned, rejected, destroyed, abandoned, or held because of:
Customer failure to provide required information
Failure to pay duties or taxes
Import restrictions
Customer refusal
Failure to complete customs procedures
Destination-country requirements
Palmira Dates will review the case individually.
Any refund may be reduced by applicable shipping, storage, return, customs, destruction, inspection, or administrative costs, subject to applicable law.
20. Returns and Refunds
Returns, refunds, damaged orders, incorrect products, missing items, cancellations, and related claims are governed by our Refund & Returns Policy.
Because Medjool dates are food products and may be perishable, return rights may be restricted for health, hygiene, and food safety reasons.
Nothing in these terms limits mandatory consumer rights where applicable law provides additional protection.
21. Order Cancellation
Customers wishing to cancel an order should contact us as soon as possible.
Cancellation may not be possible once:
Packing has started
Custom labeling has started
Shipment booking has been completed
Export documentation has been prepared
Products have been dispatched
Custom or private label production has started
Approved cancellations may be subject to costs already incurred where permitted by law.
22. Private Label and Customized Orders
Palmira Dates may offer:
Private label packaging
Customized cartons
Custom labels
Special sizes
Special grading
Commercial packaging solutions
Customized orders may be subject to:
Minimum order quantities
Deposits
Production lead times
Artwork approval
Special cancellation terms
Separate quotations
Once customized production or printing has started, cancellation or refund may not be available except where products are defective or materially inconsistent with agreed specifications.
23. Promotions and Discount Codes
Promotions and discount codes may be subject to separate conditions.
Unless otherwise stated:
Discounts cannot be exchanged for cash
Only one discount may apply per order
Discount codes may expire
Some products or countries may be excluded
Bulk orders may be excluded
Discounts may be withdrawn where abuse or fraud is detected
Palmira Dates may modify or end promotions at any time.
24. Intellectual Property
All website content, including:
Palmira Dates name
Logos
Product images
Packaging designs
Graphics
Text
Website layout
Marketing materials
Product descriptions
is owned by Palmira Dates or used with permission, unless otherwise stated.
You may not reproduce, distribute, modify, publish, commercially exploit, or use this material without prior authorization.
25. Reviews and Customer Content
If customers are permitted to submit reviews, photographs, comments, or other content, such content must:
Be truthful
Be lawful
Not infringe third-party rights
Not contain harmful or abusive material
Not contain malware or deceptive links
We reserve the right to remove content that violates these standards.
26. Third-Party Services
Palmira Dates may use third parties for services including:
Payments
Shipping
Analytics
Hosting
Security
Customs clearance
Logistics
These providers may operate independently and may have their own terms and privacy policies.
Palmira Dates is not responsible for independent third-party services beyond the extent required by applicable law.
27. Website Availability
We aim to keep the website available and functioning properly but cannot guarantee uninterrupted access.
We may temporarily suspend or modify the website for:
Maintenance
Security updates
Technical improvements
System changes
Emergencies
We are not liable for temporary website unavailability except where liability cannot legally be excluded.
28. Limitation of Liability
To the maximum extent permitted by applicable law, Palmira Dates will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website, delayed delivery, third-party services, or circumstances beyond our reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
Mandatory consumer protection rights remain unaffected.
29. Force Majeure
Palmira Dates will not be responsible for delays or failures caused by events beyond reasonable control, including:
Natural disasters
War
Civil unrest
Government action
Border closures
Epidemics or pandemics
Strikes
Transport disruption
Carrier cancellation
Port closure
Extreme weather
Customs disruption
Internet or infrastructure failure
Where possible, we will take reasonable steps to minimize disruption and communicate with affected customers.
30. Privacy
Personal information is processed in accordance with our Privacy Policy.
By using our website, you acknowledge that certain personal information is necessary to process orders, payments, accounts, shipping, customer service, and legal obligations.
31. Governing Law
These Terms & Conditions are governed by the applicable laws of Egypt, subject to any mandatory consumer protection rights that apply in the customer’s country and cannot lawfully be excluded.
Where a dispute arises, the parties should first attempt to resolve it through direct communication in good faith.
Nothing in this section removes any mandatory right a consumer may have to bring a claim before a competent court or authority under applicable law.
32. Changes to These Terms
Palmira Dates may update these Terms & Conditions from time to time.
Changes may be made to reflect:
Business developments
New services
Shipping changes
Payment changes
Legal requirements
Website updates
The latest version will be published on this page with an updated date.
Orders already accepted remain subject to the terms applicable when the order was placed unless otherwise required by law.
33. Contact Us
For questions regarding these Terms & Conditions, orders, shipping, payments, or other matters, please contact:
Palmira Dates
Cairo, Egypt
Email: sales@palmiradates.com